Please carefully read the terms and conditions before using any of the services provided by aswetravel.com. By using any materials, information, products or services of aswetravel.com, you agree to these terms and conditions.
Terms & conditions (T&C) that follow in this article, as may be revised from time to time, are applicable to all our services available online or offline. These terms and conditions are applicable to the services we provide for personal, non-commercial use of our services. These T&C will not be applicable to our relationship with other commercial service providers (B2B) that we have an affiliation with.
aswetravel.com does not own any travel products or services. We are simply an intermediary which connects the customers with the travel service providers like flights, commute, accommodation etc. The travel products on aswetravel.com are sold by third party travel providers. The travel providers are responsible for their products and services, and you must understand and agree to the terms and conditions of the third-party travel providers before booking or purchasing their products through Aswetravel.com. If something should go wrong during booking or travel period,aswetravel.com cannot be held accountable, and you must resolve your dispute directly with the travel provider in question.
Aswetravel.com will follow supplier’s (Airline/ Hotel/ Others) policy for cancellation/ reissue/ refund.
Aswetravel.com may charge customer with a fee for any kind of cancellation/ reissue/ other changes. For Domestic/ International flights,aswetravel.com will charge BDT per person as standard cancellation fee. In case of date change/ reissue,aswetravel.com will charge BDT per person for domestic/ international flights. In case of refund/ reissue, customer must inform aswetravel.com 48 hours prior to travel date.
Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our tickets, hotels, cars, packages and cruises do not allow any date or name changes after the booking is completed.aswetravel.com does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request or supplier's schedule changes.
Most of our airline tickets are 100% non-refundable. In certain cases, where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. Usually, the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. When you are ready to make your new booking and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable airline penalties and any applicable aswetravel.com post-ticketing fees. All such changes are governed by each airline's fare rules, policies and procedures, which are not under our control.
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